Refund policy

Return & Refund Policy — Luna Pink

At Luna Pink, we want you to love what you order. If something isn't right, here's how we handle returns, exchanges, and refunds.

Return Window

You have 7 days from the date of delivery to request a return or exchange.

Eligibility

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed
  • In original packaging with tags attached
  • In their original condition (no makeup/perfume stains, no signs of wear)

Due to hygiene reasons, the following items are final sale and cannot be returned or exchanged:

  • Bras and nightwear that have been worn or tried on beyond fitting
  • Innerwear/panties (always final sale)
  • Sale/clearance items marked "Final Sale"

How to Request a Return

  1. Message us on WhatsApp/Instagram or email [your email] within 7 days of delivery, with your order number and reason for return.
  2. Our team will confirm eligibility and share pickup/drop-off instructions.
  3. Once we receive and inspect the item, we'll notify you of approval or rejection of your return.

Exchanges

We offer free size/color exchanges (subject to stock availability) within the 7-day window, provided the item meets the eligibility criteria above.

Refunds

  • Approved refunds are processed within 5–7 business days after we receive and inspect the returned item.
  • Refunds are issued via [bank transfer / original payment method / store credit] — [specify which you offer].
  • Original shipping charges are non-refundable.
  • Return shipping cost is borne by [the customer / Luna Pink] — [specify].

Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos/video of the product and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you.

Cash on Delivery (COD) Orders

For COD orders, refunds for approved returns will be issued via [bank transfer / store credit], as we cannot refund cash directly.

Non-Returnable Situations

  • Items returned without prior confirmation from our team
  • Items showing signs of use, damage caused by the customer, or missing tags/packaging
  • Requests made after the 7-day window

Contact Us

For any return or refund questions, reach out via:

  • WhatsApp: [number]
  • Email: [email]
  • Instagram: [@handle]

Luna Pink reserves the right to update this policy at any time. Changes will be reflected on this page.