Privacy Policy

PRIVACY POLICY FOR LUNAPINK

This Privacy Policy describes how LunaPink (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunapink.com (the “Site”) or otherwise communicate with us.

1. INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: IP address, web browser version, time zone, cookie information, sites or products you view, search terms, and how you interact with the Site.

  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Sizing & Preference Data: Optional information provided via customer support, surveys, or fit-finders regarding body measurements, sizing preferences, and product selections (handled with strict confidentiality).

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes:

  • Fulfilling orders, processing payments, arranging shipping, and providing invoices or order confirmations.

  • Communicating with you regarding your orders, updates, or customer service requests.

  • Screening orders for potential risk or fraud.

  • Providing you with marketing communications, promotional offers, and tailored ads (where consistent with your preferences).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Service Providers: We host our store on Shopify Inc., which powers our e-commerce platform. We also use third-party logistics, payment processors, and analytics providers.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations, respond to a subpoena or search warrant, or otherwise protect our rights.

4. COOKIES & TRACKING

We use cookies, web beacons, and tags to power our storefront, remember your preferences, and perform analytics to improve your shopping experience. You can control and manage cookies through your web browser settings.

5. YOUR RIGHTS & DATA RETENTION

Depending on your region, you may have the right to access, port, correct, or request deletion of the personal information we hold about you. When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information.

6. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at pinklunapk@gmail.com.